Refund Policy

1. 7-Day Money-Back Guarantee

You have 7 days from the date of purchase to request a full refund for any reason. Email support@myweddingkit.co with your order number and we'll process the refund to your original payment method, typically within 5 business days.

You don't need to provide a reason. We'll process the refund regardless of how much of the kit you've downloaded or used. We ask only that you delete the files after the refund is processed.

2. After the 7-Day Window

After 7 days, refund requests are considered case by case. We're generally unable to refund purchases past the 7-day window because digital files can be downloaded, copied, and used immediately. We will, however, always resolve technical issues at no cost. See Section 3.

3. What We Will Always Fix

Regardless of when you bought, we will resolve the following issues at no extra cost:

• Corrupted or damaged files: we'll send you a fresh download link immediately
• Broken links or missing content: we'll fix the issue and provide updated access
• Wrong product delivered: we'll send the correct product right away
• Duplicate charges: we'll refund the duplicate payment promptly
• Access issues: if you can't download or open your files, we'll help you get access

Email us at support@myweddingkit.co with your order number and a description of the issue. We respond within 48 hours.

4. Lifetime Access Guarantee

Every MyWeddingKit purchase includes lifetime access. You buy once and own your products forever: no subscriptions, no recurring fees, no expiry. When we release updates, improvements, or new templates for products you've purchased, you receive them free of charge.

5. European Union Customers

Under EU consumer law, you have a 14-day right of withdrawal for online purchases. Our 7-day money-back guarantee operates in addition to that statutory right where applicable. EU customers may request a refund under either window, whichever provides more protection. By completing your purchase of digital content, you expressly consent to immediate delivery so you can start using the kit right away.

6. Before Filing a Chargeback

If you experience any issue with your purchase, please contact us at support@myweddingkit.co before disputing the charge with your bank. We process refund requests within 7 days of purchase, no questions asked, so a chargeback is rarely necessary. We resolve most issues within 48 hours.

7. Questions?

If you have any questions about this policy or need help with your purchase, reach out at support@myweddingkit.co. We're here to help.